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We at Wissen Products are committed to ensuring customer satisfaction with our products. We offer a 7-day exchange and replacement policy for damaged items, providing customers with the opportunity to receive a replacement for their purchase.


1. Eligibility:

• The exchange and replacement policy is only applicable for damaged items received by the customer.

• To be eligible for an exchange or replacement, customers must notify us within 48 Hours of receiving the product.


2. Damaged Items:

• In case you receive a damaged item, please contact our customer support team or Mail immediately with relevant details and photographs of the damaged product.

• Once we verify the damage, we will proceed with the exchange or replacement process.


3. Exchange Procedure:

• Customers must send the damaged item by courier to our address, as provided by our customer support team.

• The returned item must be in its original packaging and include all accessories.


4. Replacement:

• Once we receive the damaged item and verify its condition, we will initiate the process of sending a replacement product to you.

• If the same product is not available in stock, we will offer an equivalent exchange or store credit.


5. Refunds:

• Please note that we do not offer refund facilities.


6. Shipping Charges:

• Customers are responsible for the shipping costs incurred while returning the damaged item for exchange or replacement.


7. Non-Eligibility:

• We do not entertain exchange or replacement requests for items that have been used or altered.

• Damages resulting from improper use, negligence, or mishandling of the product are not covered under our exchange and replacement policy.


By making a purchase from Wissen Products you agree to comply with the terms and conditions of our exchange and replacement policy.

For any questions or concerns regarding the exchange and replacement process, please don't hesitate to contact our customer support team by Mail or Contact number.

Thank you for choosing Wissen Products. We look forward to serving you and providing you with the best shopping experience possible.